General

  1. What is your location and business hours for the Dubai boutique?
    • Zoan Ash Dubai boutique is open from 10 AM–8 PM everyday and is located at Ghoshi Warehouse City, Warehouse Number 20, 23rd Street, Al Quoz Industrial Area 3, Dubai, UAE. Phone: +971 4 399 1778 Click to check our Store Location
  2. What are your business hours for the Dhaka boutique?
    • You can shop online from our website 24/7. Our outlets are open from 10 AM-10 PM. Click to check our Store Location.
  3. What are your standard measurements?
    • You can check our size chart. Size Chart is added with the product picture. For any difficulties DM or call us directly.
  4. Are your products ethically sourced?
    • We are committed to ethical sourcing of materials by making sure we collaborate with suppliers who strongly adhere to fair labour practices and sustainable production methods.

Shipping

  1. What are my shipping options?
    • We have standard shipping policy in corporation with “Pathao” delivery service all over the country.
  2. Can I change my shipping address?
    • We have one shipping address per order. Once an order is placed you cannot change the shipping address.
  3. When will my order ship?
    • We will ship the product within 1/2days after the order is confirmed.
  4. How do I track my order?
    • If you want to track your order, kindly get in touch via our Facebook, Instagram page or call us directly also we will update you about your shipment after dispatch your order from our delivery hub.

Exchange & Return

  1. How many days will I get to exchange a product?
    • Exchange is applicable within 3 days in case of stock availability. Product under sale/discount will not be exchanged. No exchange for perfume items as well. Exchange is not applicable for customized products.
  2. Is there any return policy available?
    • We accept returns within 3 days of purchase if the product tags are intact, and if the clothes or products are unused and if in resalable condition. Returns are accepted only with the original bill. Return is not applicable for customized products.
  3. Can I pick up my order from the store?
    • For online orders we will ship it to the mentioned address. Although you can pick up your product from the store .
  4. What happens if I receive a faulty item?
    • If you receive a faulty item, kindly get in touch with us within 24 hours and we will send you a new product.

Payment

  1. What payment methods do you accept?
    • We accept secure online payments through SSLCOMMERZ, bKash and Nagad on our website. Also, cash on deliver available all over Bangladesh.